EWA Technologies/Blackhawk provides a repair procedure for defective or non-working products for all covered problems. We
do ask that you review our online support center, which includes common troubleshooting information,
before entering into the repair process. If you feel that you have exhausted all available support resources, you can follow
Warranty repair for all covered problems is provided without cost (except shipping, duties or taxes) to the original purchaser.
The product returned may be either repaired or replaced at our discretion, and if possible, using the same model. If the
unit is a replacement, the replaced product will at a minimum perform the same as the original and will carry the balance
of the unused warranty period. A covered problem exists when the criteria outlined in the
product warranty is met.
Please Note: If, after receipt of product and inspection, we determine that the problem or failure was
caused due to abnormal usage or environmental conditions and not because of manufacturing defects, then the product will
be subject to the repair costs as described in the secion on “Out of Warranty Repairs”. You can find standard warranty
including limitations, here.
All out of warranty repair charges are calculated based on time and materials costs. These charges will range from a minimum
cost for minor repairs and diagnosis to a maximum cost for major repair or replacement. In some cases a product is deemed
when, in our estimation, the costs for time and materials exceed the cost of a newly manufactured product.
The repair process is designed to help identify an issue with a product and minimize the repair time. In some cases, returning
the product may not be necessary. You are required to:
- Troubleshooting Information
Refer to our troubleshooting support page to help deterimine the problem -
it may be that your issue has been previously solved. We provide this resource to help identify the area of failure and
use it to determine the best course of action to resolve the issue. In some cases it may not require returning the product.
Support will ask for information from troubleshooting, such as error messages or test connection output, prior to issuing
- Product Warranty Period
Refer to the warranty period specific to your product, which was included with the product when originally shipped, and
compare those terms with the date of purchase. If you can not locate the original warranty card, you can find warranty
information is located here. Support will ask for date of purchase.
- Who to Contact
If you purchased the product from our online store, Texas Instruments or a distributor (i.e. Digi-Key, Mouser, Arrow,
Avnet, etc.), please contact Blackhawk directly. For the fastest service, submit an
online support request. You can also email our support team.
If you purchased the product from an authorized international reseller, please contact them first. Reseller contact are
- Return Material Authorization (RMA)
In order to return a product for repair, you must acquire and RMA number. If dealing with an internatinal reseller, they
will handle the RMA. All others will obtain an RMA from Blackhawk support. Only those products listed at this link
can be returned and serviced by Blackhawk. If your product is not shown in this list, contact the manufacturer or reseller
of that product.
Please Note: If little to no information is provided about the issue (i.e. troubleshooting details) support
will ask for more information. Support will provide troubleshooting steps to perform and information needed in return.
Failure to perform these tests or supply requested information will delay the issuing of an RMA.
- What to Return
Unless instructed otherwise by Blackhawk support, include all of the items originally shipped with the product as well
as the original box if available. This includes all cables, power supplies and adapters. Failure to do so may affect our
ability to determine the issue or lengthen the time to repair the product.
- Where to Ship
Upon receiving an RMA, instructions for returning the product will be also be included. These instructions include details
for domestic an international repairs.
- What's Next
Once the product is received, a support engineer will inspect the product and perform an initial diagnosis. Depending
on the nature of the failure we will typically notify the customer of our findings within 24-48 hours after we receive the
The following table outlines typical charges for non-warranty repairs of all products currently in production. Please contact
Blackhawk for up to
date information on your product model.
Please Note: The following charges are estimates only. Final charges may be higher and cannot be determined
until a detailed inspection is performed. Blackhawk will communicate this cost prior to making any repairs.
Prices are subject to change. All costs are in USD.
Blackhawk will advise the customer about any charges beyond the initial diagnosis charge.
|Basic Diagnosis Fee
|Blackhawk USB200 JTAG Emulator (BH-USB-200)
|Blackhawk USB100v2 JTAG Emulator (BH-USB-100v2 Model D/ARM)
|Blackhawk PCI560 JTAG Emulator (BH-PCI-560)
|Blackhawk USB560m JTAG Emulator (BH-USB-560m)
|Blackhawk LAN560 JTAG Emulator (BH-LAN-560)
|Blackhawk USB510L JTAG Emulator (BH-USB-510L)
|Blackhawk USB510W JTAG Emulator (BH-USB-510W)
|Blackhawk XDS560v2 STM Emulator (BH-XDS-560v2-BP/PoE)
|Blackhawk USB560v2 STM Emulator (BH-USB-560v2)