1. Refer to the warranty specific to your product, which was included with the product when originally shipped. Additional warranty information is located at this link: www.blackhawk-dsp.com/warranty.aspx

2. Refer to the online information contained in the Frequently Asked Questions (FAQ) to determine if a solution to your problem has been addressed.

3. Perform the steps outlined in the troubleshooting guide HERE and include the information the guide outlines should the problem persist and a return is necessary.

4. Contact the local Blackhawk reseller from whom you purchased the product. They will assist you with this process. If you did not purchase the product from a Blackhawk reseller, then contact Blackhawk Support via email at support@blackhawk-dsp.com or use the online support request SUPPORT REQUEST to obtain a Return Material Authorization (RMA) number.

Note: Specific instructions may apply for international locations for return of the product and will be provided along with the RMA. No products will be accepted or repaired without an RMA number.

Only those products listed at this link can be returned and serviced by Blackhawk. If your product is not shown in this list, contact the manufacturer or reseller of that product.

5. Package the product in the original box if available and include all the items that comprised the product. This includes cables, power supplies and adapters.

6. Send the product prepaid to the address supplied from the RMA as instructed in item #4 above or to the address below.

7. Clearly mark the box with the RMA Number.

8. International returns should specifically state on the air waybill that the item is for “repair/return” and that all duties and taxes will be billed to “Shipper”. Customs documentation should be marked as “Returned for Repair Only” and “No Commercial Value”.

 

Schedule of Repair Charges

Covered Problems including DOA

Warranty repair for all covered problems is provided without cost (except shipping, duties or taxes) to the original purchaser. The product returned may be either repaired or replaced at our discretion, and if possible, using the same model. If the unit is a replacement, the replaced product will at a minimum perform the same as the original and will carry the balance of the unused warranty period. A covered problem exists when the criteria outlined in “Warranty” www.blackhawk-dsp.com/warranty.aspx is met.

 

Please Note:  If after receipt of product and inspection, we determine that the problem or failure was caused due to abnormal usage or environmental conditions and not because of defects, then the product will be subject to the repair schedule as outlined in the next paragraph “Out of Warranty Repairs”.

Out of Warranty Repairs

All out of warranty repair charges are calculated based on time and materials charges. These charges will range from a minimum cost for minor repairs to a maximum cost for major repair or replacement. In some cases a product is deemed “non-repairable” when in our estimation the costs for time and materials exceed the cost of a newly manufactured product.

 

Charges

The following table shows a sampling of the Minimum and Maximum charges for all products currently in production.  Please contact Blackhawk for up to date information on your product model.

 

Please Note: The following charges are for estimates only and the final charges cannot be determined until detailed inspection is performed.