The Blackhawk Troubleshooting Guide should be the initial starting point in determining the source of connection and setup problems. The Guide is organized in steps that will pinpoint if problems are hardware, software or both. It is also the prerequisite to contacting Blackhawk support.

The BH-Detect Utility scans and checks the version and presence of CCStudio Installations. The Utility also checks the Blackhawk drivers and identifies any missing files and will check for unmatched USCIF revisions. The Utility creates a text file that can be sent by email to Blackhawk Support for analysis.